Worrying about getting stuck with a subscription is one of the most common reasons people delay trying something new. Here's exactly how SaleHoo's refund and cancellation process actually works, confirmed directly from their own policy pages, so you know precisely where you stand before signing up.
The 60-Day Money-Back Guarantee
SaleHoo offers a genuine 60-day money-back guarantee on its plans. If you're not satisfied for any reason, contacting their support team within 60 days of signing up gets you a full refund — described directly by SaleHoo as “no questions asked.” This is a meaningfully longer window than many comparable tools, and it applies whether you signed up through the $1 trial or went straight to a paid plan.
How to Actually Cancel
Cancellation is handled directly through SaleHoo — email support@salehoo.com or use their live chat, and they'll process the request. SaleHoo asks for 48 hours' notice before your renewal date to ensure the cancellation processes in time, but there are no penalties or complicated hoops involved. Cancelling stops future payments, but you keep access until the end of whatever period you already paid for.
| Situation | What Happens |
|---|---|
| Cancel within 60 days of signup | Full refund, no questions asked |
| Cancel after 60 days | No refund, but subscription stops at next renewal |
| Signed up via direct/web signup | Cancel and refund through SaleHoo directly |
| Signed up via Apple App Store | Must cancel through Apple ID > Subscriptions |
| Signed up via Google Play | Must cancel through Google Play > Subscriptions |
The One Detail Worth Knowing About App Store Signups
If you signed up through an iOS or Android app rather than directly on SaleHoo's website, cancellation has to go through Apple or Google's own subscription settings — SaleHoo cannot process that cancellation on their end, and refunds for those purchases follow Apple's or Google's policies rather than SaleHoo's 60-day guarantee. If you're planning ahead for an easy cancellation process, signing up directly through their website keeps the whole process in SaleHoo's hands.
What This Actually Means for Your Decision
A genuine 60-day window with no-questions-asked refunds substantially lowers the real risk of trying SaleHoo — you have two full months to explore the directory, contact suppliers, and decide whether it fits your business before the cost becomes final. Combined with the $1 trial for an initial look, there's a reasonably long runway to evaluate the platform properly before committing.
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Where to Go From Here
If you're still deciding, our guide to the $1 trial covers what you get in the first 7 days, and our cost-benefit breakdown weighs the subscription cost against what it could save you.